FAQS

 E-Mail: info@emberking.com

 999 Quaddick Town Farm Rd., P.O. Box 435
Thompson, CT 06277

 We ship anywhere
in the continental US

 Call or email us
with questions

How much does shipping cost?

All of our hearth pads ship FREE anywhere in the continental US!

How long will it take to receive my order?

All orders are shipped within 2 business days.

Do you ship outside of the United States?

We only ship within the continental United States, and do not ship to Alaska or Canada.

How do I go about making a return?

If your order is damaged in shipping, please contact Ember King customer service to arrange return and replacement of your hearth pad.

If you are returning for other reasons, you will be responsible for return shipping and a 10% restocking fee.

Where can I view your terms and conditions?

You can view our terms and conditions by visiting the Terms and Conditions page.

Where can I view your privacy policy?

You can view our privacy policy by visiting the Privacy Policy page.

Who manufactures Ember King?

Ember King hearth pads are made by AJ Manufacturing in Thompson, Connecticut. Learn more about us.

What does "UL Listed" mean?

“UL listing” means that Underwriters Laboratories (UL) has tested representative samples of a product and determined that the product meets specific, defined requirements. These requirements are often based on UL’s published and nationally recognized standards for safety. All of our hearth pads are UL listed.

How durable are your hearth pads?

Our hearth pads are made of 10 gauge plate steel, and are the most durable hearth pads on the market. Our pads are made to stand the test of time.

How do I know if a hearth pad is rated for my stove?

The owner’s manual for your stove will help you determine the level of floor protection needed (whether ember protection or thermal protection is needed).

How do I choose the correct size of hearth pad for my stove?

Please consult the owner’s manual for your stove to determine clearance requirements.

What do I do if I scratch my hearth pad?

If you scratch the powder-coating on your hearth pad, you can touch up using a similar paint color.

How do I clean and care for the pads?

We recommend cleaning your hearth pads with mild soap and water. There is no preventative maintenance needed for the pads.

Have a question?

You can use the form below to send us a message.