FAQS
E-Mail: info@emberking.com
999 Quaddick Town Farm Rd., P.O. Box 435
Thompson, CT 06277
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Where can I buy an Ember King hearth pad?
Ember King products are sold through retail stores and distributors. In order to purchase one of our products, please visit a stove shop in your area.
Who manufactures Ember King?
Ember King hearth pads are made by AJ Manufacturing in Thompson, Connecticut. Learn more about us.
What does "UL Listed" mean?
“UL listing” means that Underwriters Laboratories (UL) has tested representative samples of a product and determined that the product meets specific, defined requirements. These requirements are often based on UL’s published and nationally recognized standards for safety. All of our hearth pads are UL listed.
How durable are your hearth pads?
Our hearth pads are made of 10 gauge plate steel, and are the most durable hearth pads on the market. Our pads are made to stand the test of time.
How do I know if a hearth pad is rated for my stove?
The owner’s manual for your stove will help you determine the level of floor protection needed (whether ember protection or thermal protection is needed).
How do I choose the correct size of hearth pad for my stove?
Please consult the owner’s manual for your stove to determine clearance requirements.
What do I do if I scratch my hearth pad?
If you scratch the powder-coating on your hearth pad, you can touch up using a similar paint color.
How do I clean and care for the pads?
We recommend cleaning your hearth pads with mild soap and water. There is no preventative maintenance needed for the pads.
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